The customer app was not working either, he said. When Snuffin tried calling to report the outage to Mediacom, he received two different automated messages: First, 'We're sorry, an application error has occurred' and then, 'this number is temporarily unavailable'. 'There's nothing I can do if I don't have internet.' I'm an IT guy, so it's extremely important it (the internet) works,' Snuffin said. More: Tuesday's storm in Iowa damages several features at Principal Park in Des MoinesĮd Snuffin, a longtime West Des Moines resident and Mediacom customer, also experienced a work disruption during Tuesday's internet outage. 'I’d love to have an internet that doesn’t cause me to be up all night because I don't know how much in pay I’m going to lose the next day, along with whatever else is going on in life.'

'I have lost numerous days' pay because of outages or equipment issues or waiting for a tech,' Okones said. Okones said she has experienced 'numerous issues with Mediacom in the past in regards to outages.' On her third call to Mediacom, a representative told her that the area was experiencing an internet outage. When she tried calling back shortly after, 'the automated system said I was shut off due to nonpayment, but my payment was made the day prior,' Okones said. Wednesday.Īccording to Okones, when she first called to report the outage to Mediacom, a representative told her there had not been a confirmed outage within the past 24 hours and the issue must be with her modem. She said her internet went out during the main outage Tuesday and did not come back on until 10 a.m. Okones, a customer service representative for Intoxalock, a Des Moines-based company that makes ignition interlock devices, has been a Mediacom customer for around six years. 'By losing internet, I lose pay,' Okones said. 'Therefore it can take money away from other things that are needed, like food, clothing for my kids and vehicle repairs.' Outage raises concerns for Iowans working from homeįor Okones, the effect of internet outages is serious. caused by the same electronics issue 'that affected a subset of those who were earlier affected,' according to Peters, who went on to say the issue was not related to Tuesday's hot weather of that evening's storms. Tuesday. There were some intermittent outages around 6 p.m. and, according to Mediacom, was resolved around 3:30 p.m. The internet interruption began around 2:51 p.m. But this specific type of situation on an aggregation router has never been seen by our network operations center.' 'There's tremendous amount of electronics, and a failure can happen at some point in some piece of equipment.

'There's electronics all over our hundreds of thousands of miles of network,' Peters said.

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